Overflow Management and Support in Customer Service Tender, Austria - 95285535

Procurement Summary

Country: Austria

Summary: Overflow Management and Support in Customer Service

Deadline: 05 Feb 2024

Other Information

Notice Type: Tender

TOT Ref.No.: 95285535

Document Ref. No.: 167068

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

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Tender Details

These are customer inquiries on topics such as products, contracts, invoices, registrations, registrations, etc. Furthermore, activities such as new campaigns, actions, new products, etc. and outbound activities can occur with the corresponding lead time can be announced. The service staff of the partner of the framework agreement (on) work directly with the software of the client (AG). Every customer contact is to be documented in the respective database. The volume (estimated from forecast and reforestcasts from today's perspective) The inbound customer contact for overflow partner is around 400, 000 customer contacts/year (of which is around 80 %; Papter e-mails/live Chats etc. around 20 %). The average AHT (Average Handling Time) is currently approx. 6 minutes (customer consumption including post-processing time) (Note: The AHT can vary depending on the topic). -22: 00, Fri 8:00 a.m. to 4:00 p.m. The AG reserves any changes. A precise description of the service is announced by the AG in the second stage. The AG points out that for the proper ...
CPV code main part : 79512000
Deadline : 05 Feb. 2024 13:00

Documents

 Tender Notice