Outsourcing of Telephone Reception Services Tender - 144878068

Procurement Summary

Country: France

Summary: Outsourcing of Telephone Reception Services for the Regional Tourism Committee, Processing and Qualification of Customer Calls for the Réunion Destination

Deadline: 11 Aug 2026

Posting Date: 10 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144878068

Document Ref. No.: 477076-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 450000

CPV Classification

79511000 - Telephone operator services
79512000 - Call centre

Purchaser's Detail

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Tender Details

Outsourcing of telephone reception services for the regional tourism committee, processing and qualification of customer calls for the Réunion destination Single-award framework agreement with purchase orders and subsequent contracts passed in procedure open call for tenders pursuant to articles R.2112-6, R2124-2, R2162-2 to 9, R2162-13 and R2162-14 of the Public Order Code. The estimated maximum amount of the contract for its entire duration is 450, 000 euro(s) excluding tax, distributed as follows: Amount estimated forecast (flat rate part): 90, 000 euro(s) excluding tax per year, or 360, 000 euro(s) excluding tax for the entire duration of the contract. For the purchase order part, an estimated maximum of 20, 000 euro(s) excluding tax per year is planned, or 80, 000 euro(s) excluding tax for the entire duration. of the market. No minimum is provided. The market is not allocated because service providers in this sector operate on a flat-rate billing principle for a number of calls processed and defined in the market. This is a service of global service and cannot be divided into batches. Subsequent contracts are awarded for needs relating to the addition of new communication channels whose characteristics or execution methods are not known at the time of conclusion of the contract. the framework agreement. These services may relate in particular to the processing of emails, the creation of a new telephone line (for example a line for crisis management), or in response, by t...
Document Type: Contract Notice Reference Number: 26DIC0290 Contract Type: services Estimated Value: 450000 - EUR Authority Type: body-pl Doc Title: Outsourcing of telephone reception services for the regional tourism, processing and tourism committee qualification of customer calls from the destination Réunion Dispatch Date: 2026-07-09 Published Date: 2026-07-10 Submission Date: 2026-08-11

Documents

 Tender Notice