Outsourcing of tasks related to receipt Tender in Hungary - 92279421

Procurement Summary

Country: Hungary

Summary: Outsourcing of tasks related to receipt of Schengen visa and residence permit applications in Canada

Deadline: 19 Nov 2023

Posting Date: 17 Nov 2023

Other Information

Notice Type: Tender

TOT Ref.No.: 92279421

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

75000000 - Administration, defence and social security services

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Tender Details

Outsourcing of tasks related to receipt of Schengen visa and residence permit applications in Canada
The Ministry is launching a tender for providing services related to receipt of applications for Schengen visa and D-type visa applications in Canada. Average annual number of visa applications processed by the Embassy of Hungary in Canada on behalf of Hungary is over 400 and the D-type visa application is about 70.
Services of the external service provider include the following main tasks:
• providing general information on visa requirements (in English and the local language) and application forms;
• informing the applicant of the required supporting documents, on the basis of a checklist;
• collecting data and applications (including collection of biometric identifiers) and transmitting the application to the Hungarian Mission;
• collecting the visa fee;
• managing the appointments for the applicants
• collecting the travel documents, including a refusal notification if applicable, from the Hungarian Mission and returning them to the applicant;
• scanning the submitted supporting documents in CISO upon the request of the Hungarian Mission;
• contributing to visa interviews with the applicants conducted by the Hungarian Mission via safe IT systems.
Receipt of applications
ESP should check if all required fields of the visa application forms are filled in and the application is signed by the applicant. It should also be verified that the required supporting documentation is submitted together with the required passport photos. The website of the external service provider shall contain a link to the application forms available on the website of the Hungarian Mission. Print-out forms and checklists should also be available to the applicants at the Visa Application Centres. In case an application appears incomplete on the basis of the checklist, the applicant should be made aware about the missing documentation and the possible rejection as a consequence. ESP shall further ensure that applications are received in a strictly neutral manner.
Applications of specific applicant categories may be handled directly by the Hungarian Mission (e.g. members of official delegations, V.I.P. clients/companies etc.).

Documents

 Tender Notice