Other Information Technology and Computer Services Activities Tender, Qatar - 131608757

Procurement Summary

Country: Qatar

Summary: Other Information Technology and Computer Services Activities

Deadline: 28 Dec 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 131608757

Document Ref. No.: 7193/2025

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The Ministry of Municipality, through the Customer Service Department and the Unified Call Center, aims to issue a tender to operate the unified call center, with the aim of improving the quality of communication services with the public and providing a unified and distinguished experience for customers across various channels, through the use of a specialized operator with experience. Necessary to provide qualified operating crews, ensure continuity of service around the clock, raise the level of customer satisfaction, apply the best international practices in the field of call centers, enhance the effectiveness of communication between the Ministry and customers, improve the speed and quality of response, and ensure unification of standards. And procedures, in a way that supports achieving the Ministry-s vision of providing modern government services that are available, easy and highly reliable. 129 Tender Announcement: 22481 Other information technology and computer services activities, general administrative consulting offices include public relations, communication, meeting management, and others, Other consulting offices in business, administrative services, planning and administrative information, Activities to search for employees for jobs, whether through orientation or tests
Type: Public Tender Request Types: Suppliers / Service Providers Envelopes system: Two Envelopes Targeted Tenderer Type: The Ministry of Municipality, through the Customer Service Department and the Unified Call Center, aims to issue a tender to operate the unified call center, with the aim of improving the quality of services. Communicate with the public and provide a unified and distinguished experience for customers across various channels, through the use of a specialized operator who has the necessary experience to provide qualified operating crews, ensure continuity of service around the clock, raise the level of customer satisfaction, and apply the best international practices in the field. Call centers, enhancing the effectiveness of communication between the Ministry and customers, improving the speed and quality of response, and ensuring unification of standards and procedures, in a way that supports achieving the Ministry’s vision of providing modern government services that are available, easy and highly reliable. Tender Bond: 700, 000.00 Tender Validity Period : Fully Compliant

Documents

 Tender Notice