Operation of a Multichannel Helpdesk Procurement Plan/GPN/PIN - 140860228

Procurement Summary

Country: Belgium

Summary: Operation of a Multichannel Helpdesk

Deadline: 21 Jun 2026

Posting Date: 08 May 2026

Other Information

Notice Type: Procurement Plan/GPN/PIN

TOT Ref.No.: 140860228

Document Ref. No.: 314736-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72253000 - Helpdesk and support services
79510000 - Telephone-answering services
79512000 - Call centre
72253100 - Helpdesk services
79342320 - Customer-care services

Purchaser's Detail

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Tender Details

2026-017 - 1 This assignment concerns the operation of a Multichannel Helpdesk for Thuispunt Gent 24 hours a day - 7 days a week. The assignment includes the operation of a telephone and digital helpdesk, with trained reception staff on site. a customer-friendly, substantive, qualitative and efficient manner is used to handle incoming and outgoing contacts through various channels. In addition, the assignment includes the recruitment, training, supervision, monitoring and coaching of the reception staff and providing data about these activities. Thuispunt Gent is a recognized housing association with an operating area in Ghent and manages more than 10, 500 residential units. Thuispunt Gent offers various types of services and provides support uses multiple channels to fulfill its central communication and information role. Prospective tenants, tenants and ex-tenants contact Thuispunt Gent both by telephone and digitally with various questions. These relate, among other things, to: technical notifications to the home, the rental contract (such as registration and place on the waiting list) and payments of rent, rental charges or repair invoices. In addition, the services are also aimed at other target groups, such as candidate owners, owners (in the context of renting homes), suppliers and local residents. The following information is provided through these channels: • First-line information: Basic information about services, ...
Document Type: Prior Information Notice Reference Number: 2026-017 Contract Type: services Authority Type: cga Doc Title: Operation of a Multichannel Helpdesk Dispatch Date: 2026-05-06 Publish Date: 2026-05-07 Submission Date: 2026-06-21

Documents

 Tender Notice