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The FINNISH TRANSPORT AND COMMUNICATIONS AGENCY has issued a Tender notice for the procurement of a Online Service Quality and Feedback Tool As a Saas Service in the Finland. This Tender notice was published on 21 Sep 2026 and is scheduled to close on 19 Oct 2026, with an estimated Tender value of EUR 455000. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 149518553, while the tender notice number is 648532-2026 and Registering on the platform.
Procurement Summary
Country: Finland
Summary: Online Service Quality and Feedback Tool As a Saas Service
Deadline: 19 Oct 2026
Posting Date: 21 Sep 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 149518553
Document Ref. No.: 648532-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: EUR 455000
CPV Classification
72000000 - IT services: consulting, software development, Internet and supportPurchaser's Detail
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Email: Login to see tender_detailsLogin to see details Tender Details Online service quality and feedback tool as a SaaS service Documents
Traficom's online services are a central transaction, advice and information channel for citizens, companies and other stakeholders. Online services publish up-to-date information, instructions, decisions and services. The goal of the acquisition is to support the continuous development, monitoring and quality assurance of Traficom's online services. With the services acquired, Traficom can monitor the use of online services, user feedback, accessibility and quality, and develop online services based on the information. The object of the acquisition is the online service quality and feedback tool as a software service that will be used by the Customer. The software service consists of three modules: module 1 accessibility, module 2 visitor feedback and module 3 analytics. During the contract period, modules can be put into use and taken out of use flexibly according to needs. The contract is valid for a limited period of five (5) years from the signing of the contract. The subscriber has the right to extend the contract for two (2) one (1) year options. The Customer informs the Supplier about using the option no later than three (3) months before the actual contract period or first...
Document Type: Contract Notice
Reference Number: TRAFICOM/509105/02.03.01/2026
Contract Type: services
Estimated Value: 455000 - EUR
Authority Type: cga
Doc Title: Verkkopalvelun laatu- ja palautetyökalu SaaS-palveluna
Dispatch Date: 2026-09-18
Publish Date: 2026-09-21
Submission Date: 2026-10-19
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