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The VICE MAYOR GOVERNMENT AREA, SPOKESPERSON, SECURITY AND EMERGENCIES OF THE MADRID CITY COUNCIL has issued a Tender notice for the procurement of a Omnichannel Citizen Service Services through the Madrid Line Citizen Service Channels, Including both those Expressly Cited in Section 2.2 of the Ppt "Portfolio of Services... in the Spain. This Tender notice was published on 30 Mar 2026 and is scheduled to close on 14 May 2026, with an estimated Tender value of EUR 123921136.91. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 138688036, while the tender notice number is 216163-2026 and Registering on the platform.
Procurement Summary
Country: Spain
Summary: Omnichannel Citizen Service Services through the Madrid Line Citizen Service Channels, Including both those Expressly Cited in Section 2.2 of the Ppt "Portfolio of Services...
Deadline: 14 May 2026
Posting Date: 30 Mar 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 138688036
Document Ref. No.: 216163-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: EUR 123921136.91
CPV Classification
79342320 - Customer-care servicesPurchaser's Detail
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Email: Login to see tender_detailsLogin to see details Tender Details Omnichannel citizen service services through the Madrid Line Citizen Service channels, including both those expressly cited in section 2.2 of the PPT "Portfolio of services... Documents
Citizen care services contract to support care management personalized through Linea Madrid's citizen service channels. Omnichannel citizen service services through the Madrid Line Citizen Service channels, including both those expressly cited in section 2.2 of the PPT "Portfolio of customer service multichannel", as well as others of a similar nature that may be identified during the execution of the contract and that are not the exclusive responsibility of the official staff
Doc Title: Omnichannel citizen service services through Madrid Line Citizen Service channels, including both those expressly cited in section 2.2 of the PPT "Portfolio of multi-channel attention services", as well as others of a similar nature that may be identified during the execution of the contract and that are not the exclusive responsibility of the civil servants.
Contract Type: services
Document Type: Prior Information Notice
Reference Number: 300/2025/01915
Contract Type: services
Estimated Value: 123921136.91 - EUR
Authority Type: the
Doc Title: Omnichannel citizen service services through Madrid Line Citizen Service channels, including both expressly cited in section 2.2 of the PPT "Portfolio of multi-channel attention services", as well as others of a similar nature that can be identified during the execution of the contract and that are not the exclusive responsibility of the civil servant staff.
Dispatch Date: 2026-03-27
Publish Date: 2026-03-30
Submission Date: 2026-05-14
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