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ONTARIO CANNABIS RETAIL CORPORATION has floated a tender for Omni Channel Customer Service and Support Solution. The project location is Canada and the tender is closing on 03 Jun 2024. The tender notice number is tender_19523, while the TOT Ref Number is 101541049. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Canada
Summary : Omni Channel Customer Service and Support Solution
Deadline : 03 Jun 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 101541049
Document Ref. No. : tender_19523
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
Purchaser : ONTARIO CANNABIS RETAIL CORPORATION
200-4100 Yonge St. Toronto, Ontario, M2P2B5 Canada
Contracting Authority : Ivona Andric
Phone : 437-771-5865
Canada
Email :ivona.andric@ocs.ca
Tender Details
The OCRC is looking to engage a partner who can deliver an Omni Channel Customer Service and Support Solution (the ‘Solution-) for our customer support operations that service both eCommerce and wholesale customers via phone, webform, email and webchat. The successful proponent shall deliver a cloud-based solution that is readily configurable, with minimal, if any development required to satisfy the requirements under this RFP.
Summary information
Language(s) : English, French
Contract duration : 48 month(s)
Procurement method : Competitive – Open Bidding
Closing date and time : 2024/06/03 14:00 EDT
Last amendment date : 2024/05/21
Documents
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