Nw2942 - Intraday Workforce Optimisation Solution Tender - 135088429

Procurement Summary

Country: United Kingdom

Summary: Nw2942 - Intraday Workforce Optimisation Solution

Deadline: 02 Mar 2026

Posting Date: 05 Feb 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 135088429

Document Ref. No.: NW2942

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Northumbrian Water requires an Intraday Workforce Optimisation and Real-Time Management solution to integrate with Genesys Cloud. The solution should: - Provide a corporate licence with initial access for approximately 50 users within our Operations contact Centre for a period of circa 6 months with a view to scaling across other NWL contact centres including but not limited to Billing (including planners, team leaders, and agents), during the contract term. Scaling up to 250 users across the term (circa month 7 and onwards). - Initial contract term: 3 years, with a break clause after 6 months (if the initial rollout is successful), and options to extend for 3+3+3+3 years (up to 15 years total). NWL reserve the right to renew the contract beyond the contract term, should this be advantageous for NWL. - Target contracts start date: 1 August 2026.

CPV classifications: 48000000 - Software package and information systems72000000 - IT services: consulting, software development, Internet and support

Documents

 Tender Notice