Nptc - Unified Communications Tender in United Kingdom - 142744923

Procurement Summary

Country: United Kingdom

Summary: Nptc - Unified Communications

Deadline: 30 Jun 2026

Posting Date: 05 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 142744923

Document Ref. No.: CA17239

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

51300000 - Installation services of communications equipment
50334400 - Communications system maintenance services
72212511 - Desktop communications software development services

Purchaser's Detail

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Tender Details

At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operations Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution. The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses. AI and advanced analytics are exploratory at this stage and will be assessed for future potential rather than assumed as in-scope deliverables. The NPTC are seeking to publish a competitive tender for a Unified Communications.
Notice identifier : 2026/S 000-053227
CPV classifications: 51300000 - Installation services of communications equipment50334400 - Communications system maintenance services72212511 - Desktop communications software development services

Documents

 Tender Notice