Nhs Urgent & Emergency Care (Uec) Managed Tender - 136015385

Procurement Summary

Country: United Kingdom

Summary: Nhs Urgent & Emergency Care (Uec) Managed Telephony Services

Deadline: 10 Mar 2026

Posting Date: 17 Feb 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 136015385

Document Ref. No.: C416100

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

64200000 - Telecommunications services
32571000 - Communications infrastructure
50334110 - Telephone network maintenance services
32412000 - Communications network
64210000 - Telephone and data transmission services
64215000 - IP telephone services
32412100 - Telecommunications network
32424000 - Network infrastructure

Purchaser's Detail

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Tender Details

NHS England is undertaking preliminary market engagement to inform the potential development of a future procurement for NHS 111, 119 and 999 National Managed Telephony Infrastructure Services pending a procurement for the required and related services, anticipated to be conducted during 2027/28. For the purposes of the engagement, the services are separated into the following Lots. Lot A - Hosting and Routing Hosting and intelligent routing of NHS 111 calls to Integrated. Urgent Care providers based on location across the NHS in England including Devolved Administrations and Crown Dependency organisations as required. Hosting of the National Pandemic Flu Service (NPFS). Hosting and intelligent routing of NHS 119. Automation of 111 and 119 call flows via Natural Language Processing. Video Consolation. British Sign Language (BSL) interpreting services. Lot B - Contact Centre as a Service (CCaaS) - Cloud Services A single virtual contact centre for 111. Transiting / routing 999 calls and collecting real time data from local ambulance services to render on a dashboard and inform to inform automated routing decisions. Telephone infrastructure services for several NHS Providers. Participation in this preliminary market engagement is voluntary and non binding, not a commitment to procure, not part of any formal evaluation and not a condition of participation in any future procurement. No supplier will be advantaged or disadvantaged by choosing to participate or not part...

Documents

 Tender Notice