Procurement Summary
Country: Switzerland
Summary: Nextserve - New it Service Management System for Ksw
Deadline: 29 Apr 2026
Posting Date: 20 Mar 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 138160734
Document Ref. No.: 193201-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
72000000 - IT services: consulting, software development, Internet and support
48000000 - Software package and information systems
Purchaser's Detail
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Login to see detailsTender Details
The Winterthur Cantonal Hospital (KSW) intends to introduce a new integrated IT service Management system (ITSM) to sustain the efficiency, transparency and quality of IT services to optimize. The existing system comes close to this End-of-life point (EoL) and meets the Requirements for a modern, scalable and future-proof ITSM are now only limited. In particular, the core processes implemented in the current tool are sometimes highly individualized and not consistent implemented according to ITIL best practices. The new procurement is intended to introduce a standardized ITSM tool that comprehensively supports ITIL practices version 4 and provides a transparent and comprehensible representation of the ITIL processes enabled. Particular emphasis is placed on the use of standard processes placed to increase maintainability, reduce adjustment efforts and provide long-term support Ensuring further development. The new ITSM system is intended to cover the entire life cycle of the Map IT services and the specific requirements of a hospital in terms of availability, security and compliance and support traceability. In addition, the system should be flexibly expandable to accommodate future ones organizational, to be able to take technological and regulatory developments into account. NextServe - New IT service management system for KSW The Winterthur Cantonal Hospital (KSW) intends to introduce a new integrated IT service Mana...
Document Type: Contract Notice Contract Type: services Authority Type: body-pl-ra Doc Title: NextServe - Neues IT-Service-Management-System für das KSW Dispatch Date: 2026-03-19 Publish Date: 2026-03-20 Submission Date: 2026-04-29
Documents
Tender Notice