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Nextserve - New it Service Management System Tender - 138160734

The WINTERTHUR CANTONAL HOSPITAL - SUPPLY CHAIN MANAGEMENT has issued a Tender notice for the procurement of a Nextserve - New it Service Management System for Ksw in the Switzerland. This Tender notice was published on 20 Mar 2026 and is scheduled to close on 29 Apr 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 138160734, while the tender notice number is 193201-2026 and Registering on the platform.

Expired Tender

Procurement Summary

Country: Switzerland

Summary: Nextserve - New it Service Management System for Ksw

Deadline: 29 Apr 2026

Posting Date: 20 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 138160734

Document Ref. No.: 193201-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support
48000000 - Software package and information systems

Purchaser's Detail

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Tender Details

The Winterthur Cantonal Hospital (KSW) intends to introduce a new integrated IT service Management system (ITSM) to sustain the efficiency, transparency and quality of IT services to optimize. The existing system comes close to this End-of-life point (EoL) and meets the Requirements for a modern, scalable and future-proof ITSM are now only limited. In particular, the core processes implemented in the current tool are sometimes highly individualized and not consistent implemented according to ITIL best practices. The new procurement is intended to introduce a standardized ITSM tool that comprehensively supports ITIL practices version 4 and provides a transparent and comprehensible representation of the ITIL processes enabled. Particular emphasis is placed on the use of standard processes placed to increase maintainability, reduce adjustment efforts and provide long-term support Ensuring further development. The new ITSM system is intended to cover the entire life cycle of the Map IT services and the specific requirements of a hospital in terms of availability, security and compliance and support traceability. In addition, the system should be flexibly expandable to accommodate future ones organizational, to be able to take technological and regulatory developments into account. NextServe - New IT service management system for KSW The Winterthur Cantonal Hospital (KSW) intends to introduce a new integrated IT service Mana...
Document Type: Contract Notice Contract Type: services Authority Type: body-pl-ra Doc Title: NextServe - Neues IT-Service-Management-System für das KSW Dispatch Date: 2026-03-19 Publish Date: 2026-03-20 Submission Date: 2026-04-29

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