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PEABODY TRUST has floated a tender for New Build Customer Journey Experience Solutions. The project location is United Kingdom and the tender is closing on 26 Sep 2025. The tender notice number is PA0018, while the TOT Ref Number is 124980224. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: United Kingdom
Summary: New Build Customer Journey Experience Solutions
Deadline: 26 Sep 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 124980224
Document Ref. No.: PA0018
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores. The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody's organisational values. The specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=975442549
CPV classifications: 72224...
Documents
Procurement Documents for United Kingdom
Access a comprehensive library of standard procurement documents specific to United Kingdom. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in United Kingdom
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