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SERVICES AUSTRALIA has floated a tender for National Disability Insurance Agency (Ndia) - Workforce Management (Wfm) System. The project location is Australia and the tender is closing on 22 Apr 2025. The tender notice number is PROC-2582, while the TOT Ref Number is 116853520. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Australia
Summary : National Disability Insurance Agency (Ndia) - Workforce Management (Wfm) System
Deadline : 22 Apr 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 116853520
Document Ref. No. : PROC-2582
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The NDIA National Call Centre and ICT Service Desk teams require an effective, fit for purpose WFM solution that meets a range of requirements including but not limited to the following : 1. Accessibility requirements : a. compliance with WCAG2.0 AA standards at a minimum; and b. compliance with accessibility standards such as AS EN 301.549 or equivalent. 2. Agent system access through mobile or non-Agency device. 3. Agent self-service functionality including shift preferencing, schedules and location. 4. Audit and logging history of user changes, schedule/roster changes and forecast changes. 5. Compliance with labour laws and industry regulations. 6. Disaster recovery and business continuity planning. 7. Customisation (as needed) and flexibility to suit specific needs. 8. Forecasting capability to predict omni channel volumes and workloads. 9. Historical reporting capability; and 10. Integration with Agency systems (e.g. Single Sign On, AWS Connect).
Category : 81111500 - Software or hardware engineering
Close Date & Time : 22-Apr-2025 3 : 00 pm (ACT Local Time)
Documents
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