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NATIONAL ARTS CENTRE has floated a tender for Nac Customer Relationship Management Services. The project location is Canada and the tender is closing on 23 Aug 2021. The tender notice number is 0000204277, while the TOT Ref Number is 55150713. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Canada
Summary : Nac Customer Relationship Management Services
Deadline : 23 Aug 2021
Other Information
Notice Type : Tender
TOT Ref.No.: 55150713
Document Ref. No. : 0000204277
Competition : ICB
Financier : Self Financed
Purchaser Ownership : -
Tender Value : Refer Document
Purchaser's Detail
Purchaser : NATIONAL ARTS CENTRE
Ontario, CAN
Contact Information : Agnieszka Sakanovic, 613-302-9078, agnieszka.sakanovic@nac-cna.ca
Canada
Email :agnieszka.sakanovic@nac-cna.ca
Tender Details
NAC Customer Relationship Management Services
Solicitation Type : RFP - Request for Proposal (Formal)
Solicitation Number : PS2021-01
Location : Canada, Ontario, National Capital Region
Delivery Point : National Arts Centre - Electronic submission
Purchase Type : Term: 2021/10/13 12:00:00 AM EDT - 2023/03/31 12:00:00 AM EDT Option: 5 year maintenance
Description : REQUEST FOR PROPOSAL NAC Project Title: NAC Customer Relationship Management Services NAC Project No.: PS2021-01 Objective The NAC requires new systems to support its goals for expanded engagement. Therefore, the NAC is seeking a new Customer Relationship Management (CRM) and ticketing system/platform/environment to coordinate all aspects of customer engagement. The CRM system will be implemented in a phased approach and will include ticketing and subscriptions, online sales, marketing, fundraising and customer service functionality. The objective of this RFP is to select one (1) Service Provider, who will enter into a contract with the NAC for the purpose of delivering all required CRM services. The following is a list of objectives for the CRM platform, but are not limited to: integrate customer-centered operations to gain a more complete view of constituent behavior; develop and implement customer-centric offerings and processes; maximize relationships with new and existing constituents; enhance operational efficiency; adapt and embrace innovation; and migration of systems and data....
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