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The SPANISH DATA PROTECTION AGENCY has issued a Tender notice for the procurement of a Multichannel Citizen Service Service of the Spanish Data Protection Agency. Contract Reserved for Special Employment Centers of Social Initiative in Accordance with the Provisions of the Di... in the Spain. This Tender notice was published on 10 Apr 2026 and is scheduled to close on 25 May 2026, with an estimated Tender value of EUR 1320371.68. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 139313645, while the tender notice number is 246513-2026 and Registering on the platform.
Procurement Summary
Country: Spain
Summary: Multichannel Citizen Service Service of the Spanish Data Protection Agency. Contract Reserved for Special Employment Centers of Social Initiative in Accordance with the Provisions of the Di...
Deadline: 25 May 2026
Posting Date: 10 Apr 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 139313645
Document Ref. No.: 246513-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: EUR 1320371.68
CPV Classification
79342320 - Customer-care servicesPurchaser's Detail
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Email: Login to see tender_detailsLogin to see details Tender Details Multichannel citizen service service of the Spanish Data Protection Agency. Contract reserved for special employment centers of social initiative in accordance with the provisions of the di... The purpose of this contract is the provision of a multi-channel service for queries that citizens make to the Spanish Data Protection Agency (AEPD), through two means of communication: a telephone channel and a channel using robotization and automation technologies. processes, both channels answering frequently asked questions using predetermined answers (case of the ChatBot) or extracts from the contents of the web (telephone channel). Multichannel citizen attention service of the Spanish Agency for the Protection of Data. Contract reserved for special employment centers of social initiative in accordance with the provisions of the fourth additional provision of Law 9/2017, of November 8, on Public Sector Contracts. Doc Title: Multichannel customer service citizen of the Spanish Data Protection Agency. Contract reserved for special employment centers of social initiative in accordance with the provisions of the fourth additional provision of Law 9/2017, of November 8, on Sector Contracts Público. Contract Type: services Documents
Document Type: Prior Information Notice Reference Number: EX20260030 Contract Type: services Estimated Value: 1320371.68 - EUR Authority Type: cga Doc Title: Multichannel citizen service service of the Spanish Data Protection Agency. Contract reserved for special employment centers of social initiative in accordance with the provisions of the fourth additional provision of Law 9/2017, of November 8, on Public Sector Contracts. Dispatch Date: 2026-04-08 Publish Date: 2026-04-10 Submission Date: 2026-05-25
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