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The THUISPUNT GENT BV has issued a Tender notice for the procurement of a Multi-Channel Helpdesk Platform in the Belgium. This Tender notice was published on 12 Feb 2026 and is scheduled to close on 11 Mar 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 135626698, while the tender notice number is 101496-2026 and Registering on the platform.
Procurement Summary
Country: Belgium
Summary: Multi-Channel Helpdesk Platform
Deadline: 11 Mar 2026
Posting Date: 12 Feb 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 135626698
Document Ref. No.: 101496-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
48445000 - Customer Relation Management software packagePurchaser's Detail
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Login to see detailsTender Details
This public contract relates to the following different activities: - The delivery of a multi-channel helpdesk platform SaaS tool - Implementation of the software - Training for several key users The framework agreement consists of: - Analysis, configuration, integration, testing, training and implementation; - Licensing, corrective maintenance and helpdesk, transfer of data to a new solution at the end of the assignment. This selection thread only provides a general and preliminary view description of the object of the assignment. The assignment will be further described in the specifications in the second phase of the placement procedure. This order is an order for deliveries within the meaning of art. 2, 20° of the Public Procurement Act. 2026-001 - 1 This public contract covers the following different activities: -The provision of a multi-channel helpdesk platform SaaS tool -Implementation of the software -Training some key users The framework agreement consists of: -Analysis, configuration, integration, testing, training and implementation; -Licensing, corrective maintenance and helpdesk, transfer of data to a new solution at the end of the assignment. This selection thread only provides a general and preliminary view description of the object of the assignment. The assignment will be further described in the specifications in the second phase of the placement procedure. This order is an order for deliveries within the meaning of art. 2, ...
Document Type: Contract Notice Reference Number: 2026-001 Contract Type: supplies Authority Type: cga Doc Title: Multikanaal helpdeskplatform Dispatch Date: 2026-02-10 Publish Date: 2026-02-12 Submission Date: 2026-03-11
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