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The CITY OF CALGARY has issued a Tender notice for the procurement of a Mobile ticketing solution in the Canada. This Tender notice was published on 09 Oct 2018 and is scheduled to close on 09 Oct 2018, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 26322648, while the tender notice number is 463901 and Registering on the platform.
Procurement Summary
Country: Canada
Summary: Mobile ticketing solution
Deadline: 09 Oct 2018
Posting Date: 09 Oct 2018
Other Information
Notice Type: Tender
TOT Ref.No.: 26322648
Document Ref. No.: 463901
Financier: Self Financed
Purchaser Ownership: -
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Tender are invited for Mobile ticketing solution
Details
Category:
EDP Hardware and Software
GSINS:
Region of Delivery:
Alberta
Region of Opportunity:
Agreement Type:
Tender Type:
Request for Proposal (RFP)
Estimated Value:
Solicitation Method:
Date
Published:
2018-08-30
Revised:
Closing:
2018-10-0904:00 PMMountain Daylight Saving Time MDT
mobile ticketing solution
calgary transit (ct) a business unit of the city of calgary (the city) that provides local public transportation to the citizens of calgary. ct would like to improve the range of options available to citizens for the payment of transit fares in a cost-effective manner; to achieve this, ct is seeking a mobile ticketing solution (mts) that will allow customers the option of self-service for the provisioning of transit fare products through a mobile application. the solution provider will work with ct to develop innovative ways of improving efficiency, improve product security, and improving the relationship with our customers while at the same time, reducing cost of service over time.
the mobile ticketing solution should:
be convenient for our customers
be account-based to strengthen the relationship with customers
be extremely secure and reliable
the mobile ticketing solution should support the city's security needs and include electronic validation, in real-time. the solution provider should have an eye to the future and plans for expanding the fare collection options and components of their proposed solution. the solution should be based on open standards.
the solution provider should have extensive experience in developing and implementing transit fare collection system and mobile ticketing. the mobile ticketing solution must be proven and operational, ideally in multiple transit agencies. the success of proponents' ticketing solutions and customer experience should have allowed them to develop a roadmap for technology based on the real-world requirements of customers.
the mobile ticketing solution should be account-based and your technology should be developed in a forward-looking manner allowing for integrations. ct envisions that this account will be able to foster and support a stronger relationship with ct's customers.
this includes existing crm like features supporting account maintenance and communication preferences and creation of numerous reports that support business performance monitoring and planning. this transcends traditional transit service and delivery and will be able to support a vision for mobility as a service (maas) where new opportunities will be available for supporting customer travel needs with other city approved transit providers. it is important that the proposed solution can integrate with other local transportation service providers to make the process of requesting and paying for transit services seamless and simple.
the requirements for this rfp have been defined around the needs of key stakeholders of the solution. this is to ensure that the proposed solution can support the various needs of fare payment system stakeholders including customers, ct revenue collections, ct planning, ct operators, ct public safety and enforcement officers, and ct operations technology. additional requirements from the city's information technology and corporate security business units, and applicable legislation, are also included.
it is envisioned that the mobile ticketing solution will become a key piece of ct's revenue collection system; however, other technologies and methods are currently, and will continue to...
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