Mobile and Station Ticketing & Revenue Protection Tender - 148598828

Procurement Summary

Country: United Kingdom

Summary: Mobile and Station Ticketing & Revenue Protection and Support

Deadline: 25 Sep 2026

Posting Date: 05 Sep 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 148598828

Document Ref. No.: LNER10201

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

30144200 - Ticket-issuing machines
30200000 - Computer equipment and supplies
42991230 - Ticket printers
48100000 - Industry specific software package
72212110 - Point of sale (POS) software development services

Purchaser's Detail

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Tender Details

London North Eastern Railway (LNER) is undertaking pre-market engagement to understand which suppliers can provide and support an integrated ticketing and revenue protection ecosystem across onboard and station environments. The anticipated scope includes: • Onboard mobile ticketing and revenue protection software for Train Managers and Revenue Protection Officers, including eTicket validation, ticket issuing, offline payment validation and revenue protection workflows. • Station ticketing capability, including fixed ticketing positions and mobile station-based ticketing for Travel Centres and other station environments. • Frontline hardware estate and accessories, including handheld devices, scanners, payment devices, printers, charging equipment, docking stations, peripherals and associated lifecycle management. • Integration between onboard equipment, ticket scan data and revenue protection applications, including the data needed to support Unpaid Fare Notices, Travel Irregularity Notices, reporting, audit trails and exception management. • Integrated payment processing services capable of supporting secure online and offline transactions, reconciliation, refunds, disputes and commission handling where applicable. • Implementation, transition, support and maintenance services, including service desk, incident management, device management, software updates, cybersecurity, reporting and continuous improvement. The purpose of this engagement is to understand market capabilit...

Documents

 Tender Notice