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Microsoft Premier Support Services for Customer Tender - 59071150

The ADMINISTRATIVE OFFICE OF THE US COURTS has issued a Tender notice for the procurement of a Microsoft Premier Support Services for Customer Service Management in the USA. This Tender notice was published on 26 Oct 2021 and is scheduled to close on 19 Nov 2021, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 59071150, while the tender notice number is RFQ-FY220001CO and Registering on the platform.

Procurement Summary

Country: USA

Summary: Microsoft Premier Support Services for Customer Service Management

Deadline: 19 Nov 2021

Posting Date: 26 Oct 2021

Other Information

Notice Type: Tender

TOT Ref.No.: 59071150

Document Ref. No.: RFQ-FY220001CO

Competition: ICB

Financier: Self Financed

Purchaser Ownership: -

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Microsoft Premier Support Services for Customer Service Management
Active Contract Opportunity
Notice ID : RFQ-FY220001CO
Related Notice
Department/Ind. Agency : ADMINISTRATIVE OFFICE OF THE US COURTS
Sub-tier : ADMINISTRATIVE OFFICE OF THE US COURTS
Office : FEDERAL CIRCUIT COURT OF APPEALS
General Information
Contract Opportunity Type: Solicitation (Original)
All Dates/Times are: (UTC-04:00) EASTERN STANDARD TIME, NEW YORK, USA
Original Published Date: Oct 25, 2021 03:20 pm EDT
Original Date Offers Due: Nov 19, 2021 05:00 pm EST
Inactive Policy: 15 days after date offers due
Original Inactive Date: Dec 04, 2021
Initiative: None
Classification
Original Set Aside:
Product Service Code: DA01 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)
NAICS Code: 541618 - Other Management Consulting Services
Place of Performance: Washington, DC 20439 USA
Description
The U.S. Court of Appeals for the Federal Circuit (CAFC) seeks consulting and support services to modernize its customer service and engagement processes. Services will include base setup, configuration, and training for Microsoft Dynamics 365 Customer Service and Digital Messaging with telephony, as well as customer support and resolution services during the installation and deployment.
Original Set Aside:
Product Service Code: DA01 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATIO...

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