Microsoft Business Central Delivery and Support Tender - 144897792

Procurement Summary

Country: United Kingdom

Summary: Microsoft Business Central Delivery and Support Partner

Deadline: 14 Aug 2026

Posting Date: 10 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144897792

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72250000 - System and support services
72000000 - IT services: consulting, software development, Internet and support
72261000 - Software support services
72262000 - Software development services
72230000 - Custom software development services
72200000 - Software programming and consultancy services
48000000 - Software package and information systems
72212331 - Project management software development services
72268000 - Software supply services

Purchaser's Detail

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Tender Details

This procurement relates to the appointment of an accredited Microsoft Solutions Partner (with Microsoft Business Applications accreditation) to provide specialist support, maintenance, development, enhancement and consultancy services for the Department's core finance system, based on Microsoft Dynamics 365 Business Central (currently hosted on-premises within Azure Cloud, with a future roadmap to migrate to the SaaS platform). The contract is intended to ensure the ongoing stability, performance, resilience and evolution of this business-critical platform and its associated Microsoft technology estate. The Supplier shall possess the technical expertise and capability to support, maintain and develop the wider Microsoft application environment, including Microsoft Dynamics 365 Business Central, Microsoft SQL Server databases, integration services, Power Platform, Copilot, Logic Apps and associated Microsoft technologies. The scope of the requirement includes the provision of 2nd and 3rd line support services delivered against agreed service levels and key performance indicators (KPIs), including incident response and resolution times based on the priority and severity of incidents. The Supplier will be responsible for incident, problem and change management, code development, code deployment, system enhancements and continuous service improvement activities. The Supplier will assume responsibility for the support, maintenance, performance optimisation and ongoing development...

Documents

 Tender Notice