Measuring the Quality of Service, Satisfaction Tender - 142391741

Procurement Summary

Country: France

Summary: Measuring the Quality of Service, Satisfaction and Use of the Urban Public Transport Service of Sète Agglopôle Méditerranée

Deadline: 30 Jun 2026

Posting Date: 31 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 142391741

Document Ref. No.: 26-52534

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

79311200 - Survey conduction services

Purchaser's Detail

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Tender Details

The services are divided into 2 lots: - Lot 1: Mystery customer surveys and customer satisfaction survey The total amount of services for the duration of the framework agreement is 200, 000 euro(s) excluding tax, broken down as follows: Period 1: 80, 000 euro(s) Maximum excluding VAT // Periods 2, 3 and 4: 40, 000 euro(s) excluding VAT maximum. - Lot 2: Pricing-fraud investigations and origin-destination investigation The total amount of services for the duration of the framework agreement is defined as follows: 190, 000 euro(s) excluding VAT maximum. Each batch will be the subject of a separate attribution. For the 4 types of survey: preparation of the survey, carrying out measurements or collecting field data, data entry, processing and analysis, restitution of the study and provision of raw data. The contract begins on the date set in the CCAP. The consultation includes execution conditions of a social and environmental nature detailed in the specifications

Documents

 Tender Notice