Measuring online customer success Tender, United Kingdom - 24988958

Procurement Summary

Country : United Kingdom

Summary : Measuring online customer success

Deadline : 23 Jul 2018

Other Information

Notice Type : Tender

TOT Ref.No.: 24988958

Document Ref. No. : JUL259243

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : NATURAL RESOURCES WALES
Official Name : Natural Resources Wales
Postal Address : Communications, Ty Cambria House, 29 Newport Road,
Town : Cardiff
Postal Code : CF24 0TP
Country : UK
For the attention of : Heledd Evans
Telephone : +44 3000655291
E-Mail :
Fax :
Internet Address (URL) : http : //naturalresources.wales

United Kingdom
URL :http://naturalresources.wales

Tender Details

Title: Measuring online customer success

Published by: Natural Resources Wales

Publication Date: 13/07/2018

Deadline Date: 23/07/2018

Deadline Time: 17:00

Notice Type: Contract Notice

Has Documents: No

Has ESPD: No

Abstract: We want to commission specific research to help us build on the evidence base we have on what our customers need from our online services.We're looking to build on work already done internally to identify the top tasks the customers come to the Natural Resources Wales website to do, and help us identify where we can make improvements to customer experience.In addition to a specific piece of work to help us better understand what customers need from our website we are looking for:- analysis of what's working well, and what needs to be improved- in-house training- executive report and presentations

Documents

 Tender Notice