Market for the Supply, Implementation Tender in France - 128308301

Procurement Summary

Country: France

Summary: Market for the Supply, Implementation and Operation of an Omnichannel Contact Center Solution in Saas Mode

Deadline: 27 Nov 2025

Posting Date: 16 Oct 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 128308301

Document Ref. No.: 683255-2025

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 705000

CPV Classification

48512000 - Interactive voice response software package

Purchaser's Detail

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Tender Details

The purpose of this contract is the supply, implementation and operation of an omnichannel contact center solution in SaaS mode (CCaaS). This solution must notably integrate an interactive voice server (IVR), an automatic call distributor (ACD), coupling computer telephony (CTI), management of multiple channels (calls, emails, SMS, WebRTC), as well as interconnection with Salesforce CRM.
provision, implementation and operation of an omnichannel contact center solution in SaaS mode
supply, implementation and operation of an omnichannel contact center solution in SaaS mode
Document Type: Contract Notice

Reference Number: 25155_AOO_CCAAS_JGD

Contract Type: supplies

Estimated Value: 705000 - EUR

Authority Type: body-pl

Doc Title: Market for the supply, implementation and operation of an omnichannel contact center solution in SaaS mode

2025-10-14

Publish Date: 2025-10-16

Submission Date: 2025-11-27

Documents

 Tender Notice