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AFPA has floated a tender for Market for the Supply, Implementation and Operation of an Omnichannel Contact Center Solution in Saas Mode. The project location is France and the tender is closing on 27 Nov 2025. The tender notice number is 683255-2025, while the TOT Ref Number is 128308301. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: France
Summary: Market for the Supply, Implementation and Operation of an Omnichannel Contact Center Solution in Saas Mode
Deadline: 27 Nov 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 128308301
Document Ref. No.: 683255-2025
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: EUR 705000
Purchaser's Detail
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Login to see detailsTender Details
The purpose of this contract is the supply, implementation and operation of an omnichannel contact center solution in SaaS mode (CCaaS). This solution must notably integrate an interactive voice server (IVR), an automatic call distributor (ACD), coupling computer telephony (CTI), management of multiple channels (calls, emails, SMS, WebRTC), as well as interconnection with Salesforce CRM.
provision, implementation and operation of an omnichannel contact center solution in SaaS mode
supply, implementation and operation of an omnichannel contact center solution in SaaS mode
Document Type: Contract Notice
Reference Number: 25155_AOO_CCAAS_JGD
Contract Type: supplies
Estimated Value: 705000 - EUR
Authority Type: body-pl
Doc Title: Market for the supply, implementation and operation of an omnichannel contact center solution in SaaS mode
2025-10-14
Publish Date: 2025-10-16
Submission Date: 2025-11-27
Documents
Procurement Documents for France
Access a comprehensive library of standard procurement documents specific to France. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in France
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