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The VETERANS AFFAIRS, DEPARTMENT OF has issued a Tender notice for the procurement of a Market Research Request Va Customer Relationship Management Crm Modernization Va2700005481 in the USA. This Tender notice was published on 28 Jul 2026 and is scheduled to close on 04 Aug 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 146025119, while the tender notice number is 36C10B27Q0006 and Registering on the platform.
Procurement Summary
Country: USA
Summary: Market Research Request Va Customer Relationship Management Crm Modernization Va2700005481
Deadline: 04 Aug 2026
Posting Date: 28 Jul 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 146025119
Document Ref. No.: 36C10B27Q0006
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Request for Information
Customer Relationship Management (CRM) Modernization
Introduction:
This is a Request for Information (RFI) only issued for conducting market research. This request is a RFI only and shall not be considered an invitation for Bids (IFB), Request for Quotations (RFQ), or a Request for Proposal (RFP) Do not submit a proposal or quote. This market research is issued for information and planning purposes only and does not constitute a solicitation nor does it restrict the Government as to the ultimate acquisition approach. Additionally, there is no obligation on the part of the Government to acquire any products or services described in this RFI. Your response to this RFI will be treated only as information for the Government to consider. You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI. The information provided may be used by the VA in developing its acquisition strategy. Any contract that might be awarded based on information received or derived from this market research will be the outcome of a competitive process. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. The Government does not intend to pay for the information submitted in response to this RFI.
The Veteran Experience Services (VES) portfolio within the Office of Information & Technology (OIT) is seeking information from qualified vendors in support of the development of an enterprise customer relationship management application an effort to consolidate and standardize VA contact center Customer Relationship Management (CRM)s across the entire VA enterprise. The effort will be to operate and maintain the existing Microsoft Dynamics and Salesforce based CRMs, while also designing, developing, and launching the new enterprise CRM.
Current Understanding
The consolidated CRM will be built on the Salesforce platform. VA...
Notice ID: 36c10b27q0006
Department/Ind. Agency: veterans affairs, department of
Sub-tier: veterans affairs, department of
Office: technology acquisition center nj (36c10b)
Product Service Code: da01 - it and telecom - business application/application development support services (labor)
NAICS Code: 541512 - Computer Systems Design Services
Inactive Dates: sep 03, 2026
Inactive Policy: manual
Documents
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