Procurement Summary
Country : France
Summary : Management of Passenger Customer Relations and Omnichannel Management of the Metropole Mobilite Sales Network
Deadline : 16 Apr 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 98986325
Document Ref. No. : 161401-2024
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 1800000
Purchaser's Detail
Purchaser : METROPOLIS AIX MARSEILLE PROVENCE
Address: 13
Town: Marseille
NUTS-Code: FRL04
Postal Code: 13007
Phone: 0488788828
France
Email :commandepublique-entreprises@ampmetropole.fr
URL :https://ampmetropole.fr
Tender Details
The purpose of this framework agreement is to manage passenger customer relations and the omnichannel management of the Mobility Metropolis' commercial network and more precisely the execution of the following services:
-general coordination and advice to the Metropole;
- operational studies on thedevelopment of the omnichannel commercial network;
-training, coordination, animation of agents of the omnichannel commercial network;
-commercial activities;
-back office of the commercial network.
Management of passenger customer relations and omnichannel management of the Mobili Metropolis commercial networkte
The framework agreement includes the execution of the following services:
-general coordination and advice to the Metropolis;
-operational studies on the development of the omnichannel commercial network;
-training, coordination, management of agents of the omnichannel commercial network ;
-commercial eventss ;
-back office of the commercial network.
The exhaustive description of the need appears in the CCTP.
Doc Title: Management of passenger customer relations and omnichannel animation of the commercial network of the Mobility Metropolis
Contract Type: services
Document Type: Contract Notice
Reference Number: 72240035
Contract Type: services
Estimated Value: 1800000 - EUR
Authority Type: la
Doc Title: Management of passenger customer relations and omnichannel management of the Metropole Mobilite commercial network
Dispatch Date: 2024-03-15
Publish Date: 2024-03-18
Submission Date: 2024-04-16
Documents
Tender Notice