Managed it Services and Support for Ccmec Tender, Canada - 112942668

Procurement Summary

Country : Canada

Summary : Managed it Services and Support for Ccmec

Deadline : 06 Mar 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 112942668

Document Ref. No. : CMEC-OLP-PLO-2025-01-MngServ

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

The Corporation of the Council of Ministers of Education, Canada (“CCMEC”) maintains a staff of 70-75 people who rely on a mostly cloud-based Microsoft-centric IT infrastructure. Although a physical office is maintained in mid-town Toronto, most staff work remotely on CCMEC-issued endpoints that are managed centrally by a Managed Services Provider (MSP) and provide access to key resources such as Microsoft 365, SharePoint, Exchange, Azure Files, Azure Virtual Desktop (AVD), and others. Backups are managed natively in Azure and Microsoft 365, with additional Microsoft 365 redundancy provided by Veeam, utilizing forever retention.Because CCMEC does not maintain a multi-disciplinary IT support team of its own, it must rely on Managed Services and Support providers to sustain its IT activities, support its user base, and address emerging needs as they arise.The objective of the RFP is to select an ISO-certified Proponent with proven experience in providing Managed Services and Support to small and midsize businesses (SMBs) and solid expertise in both Microsoft and Oracle environments. The Proponent must have a minimum of five (5) years' experience in similar work and demonstrate the ability to assign certified SMEs in the relevant fields.The Services- key objectives are: Continuous and reliable delivery of client IT services - Provide network, endpoint, and hosted environment surveillance, security, maintenance, patching, lifecycle management and evolution; Incident prevention an...
Solicitation Type : RFP - Request for Proposal (Formal)
Reference Number : 0000283933
Location : Canada, Ontario, Toronto
Delivery Point : Toronto, Ontario, Canada
Description : The Corporation of the Council of Ministers of Education, Canada (“CCMEC”) maintains a staff of 70–75 people who rely on a mostly cloud-based Microsoft-centric IT infrastructure. Although a physical office is maintained in mid-town Toronto, most staff work remotely on CCMEC-issued endpoints that are managed centrally by a Managed Services Provider (MSP) and provide access to key resources such as Microsoft 365, SharePoint, Exchange, Azure Files, Azure Virtual Desktop (AVD), and others. Backups are managed natively in Azure and Microsoft 365, with additional Microsoft 365 redundancy provided by Veeam, utilizing forever retention.Because CCMEC does not maintain a multi-disciplinary IT support team of its own, it must rely on Managed Services and Support providers to sustain its IT activities, support its user base, and address emerging needs as they arise.The objective of the RFP is to select an ISO-certified Proponent with proven experience in providing Managed Services and Support to small and midsize businesses (SMBs) and solid expertise in both Microsoft and Oracle environments. The Proponent must have a minimum of five (5) years' experience in similar work and demonstrate the ability to assign certified SMEs in the relevant fields.The Services’ key objectives are: Continuous and r...

Documents

 Tender Notice