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PUBLIC SAFETY has floated a tender for Maintenance Support for Priority Dispatch Software Sole Source. The project location is USA and the tender is closing on 02 Sep 2025. The tender notice number is SS PS AJ 008, while the TOT Ref Number is 125107788. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: USA
Summary: Maintenance Support for Priority Dispatch Software Sole Source
Deadline: 02 Sep 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 125107788
Document Ref. No.: SS PS AJ 008
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Escambia County Public Safety is accepting quotes for Maintenance Support for Priority Dispatch Software for FY26 (10/01/2025 - 09/30/2026).Scope of Services:Routine Maintenance:Perform regular updates, patches, and version upgrades of Priority Dispatch software as released by the vendor.Conduct proactive system health checks and performance monitoring to identify and address potential issues promptly.Technical Support:Provide expert-level technical assistance and troubleshooting for users encountering issues with Priority Dispatch software.Ensure rapid response and resolution of software-related incidents and service requests.Must provide support within 30 minutes for system outages.Bug Fixing and Software Updates:Investigate reported bugs or anomalies in Priority Dispatch software and apply necessary fixes or workarounds.Collaborate closely for bug fixes and updates, leveraging proficient programming skills as needed.Provide software updates promptly as they become available, covering expenses related to the update process.Enhancements, Customization, and Interfaces:Modify the original software source code as necessary to implement enhancements and fixes.Provide canned and customizable reports that interface with the Priority Dispatch database to pull report data from the software.Security Management:Implement and maintain robust security measures to protect Priority Dispatch software against vulnerabilities.VPN Connection Provisioning:Provide and maintain a Virtual Private Network (VPN) connection for personnel to securely access Priority Dispatch software during support activities.Ensure VPN connectivity is reliable, secure, and compliant with organizational security policies.Documentation and Reporting:Maintain detailed records of all maintenance activities, including updates, fixes, enhancements, and source code modifications made to Priority Dispatch software.User Support and Training:Offer advanced user support services, including in-depth guidance on utiliz...
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