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MINISTRY OF JUSTICE, ADMINISTRATION AND DIGITAL TRANSFORMATION has floated a tender for Maintenance Service of a Unique Contact Center (Jkc). The project location is Croatia and the tender is closing on 22 Apr 2025. The tender notice number is 191156-2025, while the TOT Ref Number is 116728955. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Croatia
Summary : Maintenance Service of a Unique Contact Center (Jkc)
Deadline : 22 Apr 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 116728955
Document Ref. No. : 191156-2025
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 1100000
Purchaser's Detail
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Login to see detailsTender Details
Unique contact center (hereinafter: JKC) provides support in the use of public e-services.
The Aim of the JKC is to enable end users quick and easy to find the necessary information, phone, mail or digital interaction using a virtual assistant. To increase efficiency, The JKC provides process orchestration and automation of repetitive actions, and elements such as customer relationships and user experience are implemented, with the purpose of strengthening the satisfaction of user public administration beneficiaries.
In the context of the support process, we distinguish users toThe following way:
• Users (institutions used by the Support)
• End users (citizens and business entities)
More details: Procurement / technical specification description, which is an integral part of this procurement documentation.(JKC)
The unique contact center (hereinafter: JKC) provides support in the use of public e-services.
The Aim of the JKC is to enable end users quick and easy to find the necessary information, phone, mail or digital interaction using a virtual assistant. To increase efficiency, The JKC provides process orchestration and automation of repetitive actions, and elements such as customer relationships and user experience are implemented, with the purpose of strengthening the satisfaction of user public administration beneficiaries.
In the context of the support process, we distinguish users toSLJE ...
Document Type: Contract Notice
Reference Number: 153/25
Contract Type: services
Estimated Value: 1100000 - EUR
Authority Type: cga
Doc Title: Usluga održavanja jedinstvenog kontaktnog centra (JKC)
Dispatch Date: 2025-03-21
Publish Date: 2025-03-25
Submission Date: 2025-04-22
Documents
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