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LIFETIME SUPPORT AUTHORITY has floated a tender for Lsa0157 Salesforce Design & Implementation. The project location is Australia and the tender is closing on 14 Jul 2025. The tender notice number is LSA057060, while the TOT Ref Number is 120957992. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Australia
Summary : Lsa0157 Salesforce Design & Implementation
Deadline : 14 Jul 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 120957992
Document Ref. No. : LSA057060
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Lsa0157 Salesforce Design & Implementation
Description :The Lifetime Support Authority (LSA) delivers the Lifetime Support Scheme (LSS).
The LSS provides high quality treatment, care and support for people who are seriously injured in motor vehicle accidents in South Australia.
In 2023 the LSA implemented the Salesforce HealthCloud and Industries platforms as its case management system (SALSA2). It was recognised the current Salesforce system could be further developed and enhanced to meet future requirements. As such, the LSA undertook a selective procurement process in late 2024 to engage a suitable vendor to undertake a thorough review of the current platform functionality and collaborate with the LSA to put forward a recommendation to outline a design and implementation plan for the future state requirements for Salesforce.
The LSA now seeks to undertake a competitive procurement to engage a partner to implement and deliver the future state requirements for SALSA2.
The expected outcomes are:
Core platform optimisation to enhance data structures, governance, and automation.
Process automation and strategic enhancements to improve service agreements, invoice processing, and introduce AI-driven efficiencies.
The project aims to transform SALSA2 into a fully optimised, participant-focused system aligned with LSA’s strategic objectives.
The proposed contract term will be a 24-month base term with a 12-month extension option.
The LSA is looking to engage a single vendor, offers for part of t...
Documents
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