Ldc & Ebc - Tenant Satisfaction Measures Tender - 135691495

Procurement Summary

Country: United Kingdom

Summary: Ldc & Ebc - Tenant Satisfaction Measures

Deadline: 11 Mar 2026

Posting Date: 13 Feb 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 135691495

Document Ref. No.: EBBC - 038884

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Lewes District and Eastbourne Borough Councils wish to invite quotes for the supply of services in respect of conducting Tenant Satisfaction Surveys of Council tenants in a prescribed way. This is called the Tenant Satisfaction Measures (TSM). Tenant Satisfactions Measures have to be collected by Social Landlords according to requirements set by the Regulator of Social Housing in the Transparency, Influence and Accountability Standard. TSMs are intended to be a tool which allows tenants to scrutinise their landlord-s performance, provide insights to landlords on where they can improve their services, and provide a source of intelligence to the regulator on how far landlords are meeting the outcomes of the new consumer standards. The regulatory framework for social housing in England underpins the collection of TSM data and include information from tenant surveys and management information held by landlords on areas including repairs and maintenance, complaints and engagement, respectful and helpful engagement and building safety. The first national results were published in 2024 and will continue to be published annually by the Regulator to support their operational approach to regulating the consumer standards set out in the regulatory framework for social housing in England.

CPV classifications: 79311210 - Telephone survey services79342310 - Customer survey services79342311 - Customer satisfaction survey

Documents

 Tender Notice