Ki Project in Customer Care Tender in Austria - 137911613

Procurement Summary

Country: Austria

Summary: Ki Project in Customer Care

Deadline: 07 Apr 2026

Posting Date: 16 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 137911613

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72212480 - Sales, marketing and business intelligence software development services

Purchaser's Detail

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Tender Details

AI project in customer care Information about the announcement: Salzburg AG wants to develop a structured AI program for the customer care area in order to increase efficiency, scalability and service quality. The majority of customer inquiries are concentrated on a few standard topics (invoice, move-out/move-in, master data), which are now partly processed manually, with media breaks and high knowledge dependency. The goal of this multi-year project program is the complete integration of AI into voice, Chat and email channels as well as central backend systems in order to create an automated, scalable and user-oriented customer center in the long term. In order to implement this target image in customer care, we need support in the form of Consulting services (e.g. for selecting the most suitable AI platform), but also for programming services if individual AI applications are implemented and implemented by the service provider itself. Master number: FN 51350s Business number: PA4205 CPV main part:72212480 (development of sales, marketing and business intelligence software)
Order is divided into lots:No Type of contract: service contract Name of the type of procedure: Negotiated procedure Day of dispatch: March 16, 2026 Date of initial availability: March 16, 2026 Last changed on: March 16, 2026, 09:02 UTC+01:00

Documents

 Tender Notice