It support services and call center operations Tender - 3300217

Procurement Summary

Country: USA

Summary: It support services and call center operations

Deadline: 24 Jul 2015

Posting Date: 21 Jul 2015

Other Information

Notice Type: Tender

TOT Ref.No.: 3300217

Document Ref. No.: HDQMWR-15-R-0019

Competition: ICB

Financier: Self Financed

Purchaser Ownership: -

Tender Value: Refer Document

CPV Classification

79512000 - Call centre

Purchaser's Detail

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Tender Details

**transition clin is added to the rfp and verbage is added to c.3.1 b. **
the commander of navy installations command (cnic) fleet and family readiness (ffr) organization is a united states department of defense (dod) agency that provides quality of life (qol) support services for military departments, military members and their families under conditions of peace and war. Ffr facilities include navy gateway inns & suites, navy getaways (campsites, hotels, cabins, cottages, rv parks) fitness and sports centers, theaters, libraries, golf courses, bowling operations, marinas, outdoor recreation, community recreation, single sailor or liberty programs, information tickets and travel, pools, and food and beverage services.
Ffr has a requirement for it support, guest services call center, training and software to support hardware, software, management and development to augment existing nafi it management and support personnel.
The support requirement encompasses ffr facilities and any other nafi organization that ffr may support through mutual agreements. Included are organizations and systems listed below each organization that ffr currently provides it management, consulting, call center support, call center lodging reservations, application and hardware support. The requirement includes making sure network servers/hardware, workstations, wifi, printers, portable computers, tablets, network infrastructure (cabling), network equipment, web/application hosting, interfaces, training, reservations, applications and other miscellaneous it equipment are functioning, installed, trained and available at all times for the following:
army lodging, navy lodging, air force lodging programs and other nafi lodging organizations as required.

1. Defense lodging system (dls): comprised of epitome.net, core, aims, contract lodging availability system (clas), central reservation system (crs), web reservation system (webres), subway, hotel management system, comment cards, key systems, public exchange phone systems, in-room entertainment systems, dodlodging.net.

2. Guest service and support call center
army wounded warrior bethesda medical center

1. Unofficial internet / computers

2. Onsite dedicated support technicians

3. Guest service and support call center
navy wounded warrior safe harbor program

1. Guest service and support call center
morale welfare and recreation

1. Onsite dedicated support technicians

2. Aims support

3. Guest service and support call center
franchise services

1. Unofficial internet / computers

2. Program dedicated deployment resources

3. Guest service and support call center
marine corps lodging

1. Defense lodging system (dls): comprised of epitome.net, core, aims, contract lodging availability system (clas), central reservation system (crs), web reservation system (webres), subway, hotel management system, comment cards, key systems, public exchange phone systems, in-room entertainment systems, dodlodging.net.

2. Guest service and support call center
work environment is typical office settings and within multiple ffr buildings across military bases worldwide. Work may require utilization of man-lifts for access to it equipment mounted at higher elevations (up to 40 feet). Work may be dirty in nature for warehouses, rv parks and campgrounds with limited environmental controls for temperature and humidity.
Please consult the list of document viewers if you cannot open a file.

Rfp

type: other (draft rfps/rfis, responses to questions, etc..) label:

rfp

posted date: june 30, 2015 rfp_15-r-0019_it_support_contract_.pdf (983.62 kb)

description: request for proposal

labor_calculation_and_cost_breakdowns.xlsx (28.35 kb)

description: sample labor calculation spreadsheet. Use this sample or a similar spreadsheet to detail the labor costs for your proposal.

Solicitation 1

type: solicitation posted date: july 1, 2015 rfp_15-r-0019_it_support_contract_.pdf (1, 004.79 kb)

description: request for proposal

labor_calculation_and_cost_breakdowns.xlsx (28.35 kb)

description: sample labor calculation spreadsheet

solicitation 2

type: solicitation posted date: july 1, 2015 rfp_15-r-0019_it_support_contract_.pdf (1, 005.16 kb)

description: added payment terms

questions

type: other (draft rfps/rfis, responses to questions, etc..) label:

questions

posted date: july 9, 2015 general_questions_hdqmwr-15-r-0019.docx (16.05 kb)

description: general questions

amendment 1

type: mod/amendment posted date: july 17, 2015 rfp_15-r-0019_it_support_contract_.pdf (1, 007.35 kb)

description: rfp with transition added.
Additional_questions_hdqmwr-15-r-0019__7-17-2015.doc... (24.81 kb)

download/view additional_questions_hdqmwr-15-r-0019__7-17-2015.docxdescription: additional questions.
Worldwide
united states
primary point of contact.:

dennis bertrand,

contract specialist

[email protected]

phone: (901) 874-6931

fax: (901) 874-2073secondary point of contact:

troy l milburn,

supervisory contract specialist

[email protected]

phone: 901.874.6681

fax: 901.874-2073 all files

rfp

jun 30, 2015

rfp_15-r-0019_it_sup...download/view rfp_15-r-0019_it_support_contract_.pdflabor_calculation_an...download/view labor_calculation_and_cost_breakdowns.xlsxsolicitation 1

jul 01, 2015

rfp_15-r-0019_it_sup...download/view rfp_15-r-0019_it_support_contract_.pdflabor_calculation_an...download/view labor_calculation_and_cost_breakdowns.xlsxsolicitation 2

jul 01, 2015

rfp_15-r-0019_it_sup...download/view rfp_15-r-0019_it_support_contract_.pdfquestions

jul 09, 2015

general_questions_hd...download/view general_questions_hdqmwr-15-r-0019.docxamendment 1

jul 17, 2015

rfp_15-r-0019_it_sup...download/view rfp_15-r-0019_it_support_contract_.pdfadditional_questions...download/view additional_questions_hdqmwr-15-r-0019__7-17-2015.docxgeneral information
troy l milburn,

supervisory contract specialist

[email protected]

phone: 901.874.6681

fax: 901.874-2073 all files

rfp

jun 30, 2015

rfp_15-r-0019_it_sup...download/view rfp_15-r-0019_it_support_contract_.pdflabor_calculation_an...download/view labor_calculation_and_cost_breakdowns.xlsxsolicitation 1

jul 01, 2015

rfp_15-r-0019_it_sup...download/view rfp_15-r-0019_it_support_contract_.pdflabor_calculation_an...download/view labor_calculation_and_cost_breakdowns.xlsxsolicitation 2

jul 01, 2015

rfp_15-r-0019_it_sup...download/view rfp_15-r-0019_it_support_contract_.pdfquestions

jul 09, 2015

general_questions_hd...download/view general_questions_hdqmwr-15-r-0019.docxamendment 1

jul 17, 2015

rfp_15-r-0019_it_sup...download/view rfp_15-r-0019_it_support_contract_.pdfadditional_questions...download/view additional_questions_hdqmwr-15-r-0019__7-17-2015.docxgeneral information

notice type:

combined synopsis/solicitation

original posted date:

june 30, 2015

posted date:

july 17, 2015

response date:

jul 24, 2015 3:00 pm central

original response date:

jul 24, 2015 3:00 pm central

archiving policy:

automatic, 15 days after response date

original archive date:

august 8, 2015

archive date:

august 8, 2015

original set aside:

n/a

set aside:

n/a

classification code:

d -- information technology services, including telecommunications services

naics code:

541 -- professional, scientific, and technical services/541519 -- other computer related services

for help: federal service deskaccessibility
d -- information technology services, including telecommunications services

naics code:

541 -- professional, scientific, and technical services/541519 -- other computer related services
541 -- professional, scientific, and technical services/541519 -- other computer related services

for help: federal service deskaccessibility

added: jun 30, 2015 3:07 pm modified: jul 17, 2015 3:24 pmtrack changes

Documents

 Tender Notice