Procurement Summary
Country: United Kingdom
Summary: It Support and Ms Licences
Deadline: 28 Jul 2020
Posting Date: 08 Jul 2020
Other Information
Notice Type: Tender
TOT Ref.No.: 44100858
Document Ref. No.:
Competition: ICB
Financier: Self Financed
Purchaser Ownership: -
Tender Value: Refer Document
CPV Classification
72000000 - IT services: consulting, software development, Internet and support
Purchaser's Detail
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Login to see detailsTender Details
Title : IT Support and MS Licences
Location Of Contract : L3 9LQ
Industry : IT services: consulting, software development, Internet and support - 72000000
Value Of Contract : £0
Description : The requirements are as follows:Provision of ICT Support ServicesBlue Orchid wishes to ensure that we can continue to meet the needs of our customers and have a robust IT system. In order to achieve this, we require an organisation to provide IT support as follows:• Provision of standard 9-5 support for in house and remote users• Number of users expected is to be 25 • Pro-active monitoring of systems and full preventative support and maintenance• Provision of emergency out of hours support - dedicated number/team• Full Back Up and Mirroring of Servers / PCs / Laptops• Microsoft Certification• Anti-Virus provisioning, with full preventative support and maintenance• Full account management reporting each quarter• Support to maintain GDPR compliance • RMM Software • Hardware and Software upgrades• Pro-active Internet monitoring and Support• 24-month Term Contract, with annual performance review with 24-month renewal options, or until the ERDF project endsAdditionally we require the provider to manage the monthly subscription of our MS Office Premium Licences and MS CRM Dynamic Customer Service Enterprise licences and provide a monthly licence cost for each.The successful tenderer(s) will be required to provide management information to meet...
Documents
Tender Notice