Procurement Summary
Country: Luxembourg
Summary: It Service Provision for the Eppo
Deadline: 26 Mar 2026
Posting Date: 19 Mar 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 138104781
Document Ref. No.: 191389-2026
Competition: ICB
Financier: Other Funding Agencies
Purchaser Ownership: Public
Tender Value: EUR 2370000
CPV Classification
72000000 - IT services: consulting, software development, Internet and support
72253000 - Helpdesk and support services
72253100 - Helpdesk services
Purchaser's Detail
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Login to see detailsTender Details
The EPPO-s Service Desk provides a single, centralised point of contact for all users, requiring assistance with IT services, applications, and infrastructure as 1st level IT support. Its primary objectives are to restore normal service operations as quickly as possible, minimize the impact of incidents, and support users in accessing and using IT services efficiently. The Service Desk assigns more complex IT issues to 2nd level support. It also centralises all other non-IT related requests or incidents and assigns them to relevant EPPO services for treatment.
Doc Title: IT Service Provision for the EPPO
Contract Type: services
Document Type: Contract Notice
Reference Number: EPPO/2025/OP/0020
Contract Type: services
Estimated Value: 2370000 - EUR
Authority Type: eu-ins-bod-ag
Doc Title: IT Service Provision for the EPPO
Dispatch Date: 2026-03-18
Publish Date: 2026-03-19
Submission Date: 2026-03-26
Documents
Tender Notice