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It Service Management System Replacement Tender in Canada - 144204660

The CITY OF NORTH VANCOUVER has issued a Tender notice for the procurement of a It Service Management System Replacement in the Canada. This Tender notice was published on 29 Jun 2026 and is scheduled to close on 14 Jul 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 144204660, while the tender notice number is 231336 and Registering on the platform.

Procurement Summary

Country: Canada

Summary: It Service Management System Replacement

Deadline: 14 Jul 2026

Posting Date: 29 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144204660

Document Ref. No.: 231336

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The City of North Vancouver (“CNV”) is inviting responses to this Request for Proposal (RFP) for an experienced System Implementation partner and a modern Software Solution that supports CNV-s Information Technology Service Management (ITSM) operations. CNV is seeking a SaaS-based ITSM solution to replace its existing Cherwell platform and establish ITIL-aligned service management capabilities for the Information Technology Department with potential future expansion to other internal shared-service areas that use a service request intake process.
Solicitation Type : RFP - Request for Proposal (Formal) Reference Number : 00005103181 Location : British Columbia Purchase Type : Not Stated Dates Publication : 2026/06/29 06:55:00 AM EDT Closing Date : 2026/07/14 07:00:00 PM EDT Contact Information : Purchasing : 604-983-7392 : [email protected] : Description : The City of North Vancouver (“CNV”) is inviting responses to this Request for Proposal (RFP) for an experienced System Implementation partner and a modern Software Solution that supports CNV’s Information Technology Service Management (ITSM) operations. CNV is seeking a SaaS-based ITSM solution to replace its existing Cherwell platform and establish ITIL-aligned service management capabilities for the Information Technology Department with potential future expansion to other internal shared-service areas that use a service request intake process.

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