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It Service Management (Itsm) Revitalization Tender - 142384182

The DEPARTMENT OF EMPLOYMENT AND SOCIAL DEVELOPMENT (ESDC) has issued a Tender notice for the procurement of a It Service Management (Itsm) Revitalization and Cloud Migration Initiative Delivery Support in the Canada. This Tender notice was published on 31 May 2026 and is scheduled to close on 15 Jun 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 142384182, while the tender notice number is 100032250 and Registering on the platform.

Procurement Summary

Country: Canada

Summary: It Service Management (Itsm) Revitalization and Cloud Migration Initiative Delivery Support

Deadline: 15 Jun 2026

Posting Date: 31 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 142384182

Document Ref. No.: 100032250

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The objective of this engagement is to develop and execute a structured, phased ITSM modernization program that: 1. Modernizes the ITSM platform (upgrade BMC to cloud SaaS or evaluate alternatives such as ServiceNow, GLPI, etc.). 2. Establishes a robust, trusted CMDB supported by formalized ETL processes and enhanced discovery (including SSC data centres and public cloud providers). 3. Implements and matures core ITIL practices aligned with departmental priorities and governance. 4. Retires legacy ITSM tools and decouples notifications/escalations from WebDirect. 5. Integrates ITSM with SSC Onyx and other enterprise reporting/BI services. 6. Lays the foundation for safe, governed use of analytics and AI capabilities.
Solicitation Type : RFP - Request for Proposal (Formal) Reference Number : cb-409-84106114 Location : National Capital Region Dates Publication : 2026/05/29 12:00:00 AM EDT Closing Date : 2026/06/15 02:00:00 PM EDT Contact Information : Stéfany Lauzon : [email protected] Description : The objective of this engagement is to develop and execute a structured, phased ITSM modernization program that: 1. Modernizes the ITSM platform (upgrade BMC to cloud SaaS or evaluate alternatives such as ServiceNow, GLPI, etc.). 2. Establishes a robust, trusted CMDB supported by formalized ETL processes and enhanced discovery (including SSC data centres and public cloud providers). 3. Implements and matures core ITIL practices aligned with departmental priorities and governance. 4. Retires legacy ITSM tools and decouples notifications/escalations from WebDirect. 5. Integrates ITSM with SSC Onyx and other enterprise reporting/BI services. 6. Lays the foundation for safe, governed use of analytics and AI capabilities.

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