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The ST JAMES'S HOSPITAL has issued a Tender notice for the procurement of a It Service and Corporate Case Management Solution to St James's Hospital in the Ireland. This Tender notice was published on 15 Apr 2025 and is scheduled to close on 12 May 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 117684571, while the tender notice number is 5458480 and Registering on the platform.
Procurement Summary
Country: Ireland
Summary: It Service and Corporate Case Management Solution to St James's Hospital
Deadline: 12 May 2025
Posting Date: 15 Apr 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 117684571
Document Ref. No.: 5458480
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
St. James-s Hospital corporate directors of IT, Finance, HR and Facilities provide a range of services to over 7, 000 users across the hospital-s operational and clinical teams. The IT directorate has implemented a basic helpdesk system for ticket logging but help requests to other corporate teams are largely ad-hoc, by email and phone. Furthermore, requests from end users are handled inconsistently throughout the hospital, with many paper forms, email requests and some custom .NET developed apps. It is estimated that there are several hundred request forms/workflows throughout the hospital, with less than a quarter of those digitised. From an IT perspective, there are limited tools in place to formalise other IT Service Management (ITSM) related activities such as Change Management, Service Portfolio Management etc. Some of these functions are being handled manually, and some are currently not in place. The Contracting Authority's intention is to procure a modern, customizable, fit for purpose IT Service and Corporate Case Management solution. See the attached Call for Tender document for the full list of requirements.
Procedure : Open
Publication Date : 12/05/2025
Deadline : 12/05/2025 13:00:00
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