IT Maintenance Tender in Lebanon - 95434639

Procurement Summary

Country: Lebanon

Summary: IT Maintenance

Deadline: 01 Feb 2024

Posting Date: 19 Jan 2024

Other Information

Notice Type: Tender

TOT Ref.No.: 95434639

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Tenders are invited for IT Maintenance
Closing Date: Thursday, 01. Feb 2024
Intervention Sector(s): Children & Youth
Remuneration range: 6000 (USD)
Duration of Contract: one year
RESPONSIBILITIES AND OBLIGATIONS:
Servers

Perform routine preventive maintenance on all in house server hardware and software including V-dolphin server (accounting), Mac server(HR), punch server(HR)

Ensure the active directory data is being replicated to other domain controllers in all 6branches including headquarters through scheduled maintenance (users, access, and groups)

Create shared folders access to concerned parties (users, groups and guests) for all branches servers

Monitor the distributed file system replication

Ensure the auto back up is performed and issued into multiple version on all servers

Control mirroring of information on public shared folder for branches

Add/terminate users, assign rights and access permission, establish e-mail addresses, assess and report operational status

Self-solve Group Policy-related issues (Map network drive, window update, deploying software, Managing printers…)

Install and integrate new server hardware and applications

Research and make recommendations on server system administration

Network

Weekly check and test, link aggregation between airFiber links of Chiyah and Fanar, IP pbxtrunk lines and telular modules

Inspect daily user-s traffic, antivirus, email checking, URL filtering through firewall

Protecting data, software, hardware, network access and backup systems by coordinating, planning and implementing network security measures

Monitor network performance (availability, utilization, throughput rate, and latency), test for weaknesses and maintain existing equipment

Respond to network connectivity issues and resolve any wireless communication issues within the confines of the office

Fully upgrade corporate networks and in house servers

Provide IT support for corrective actions like:

Microwave links

Firewalls

Core switches

Management switches

Trunk lines

Link aggregation

Internal Vlan

Network monitor in all branches

VPN tunnels for branches and vpn roaming profiles for users

Report Errors on Links with GDS company on all microwave links in branches when a network failure occurs

Monitor constantly the EAP Enterprise access point controller in all branches

Define network policies and procedures

Act in alignment with user needs and system functionality to contribute to organizational policy

Organize, implement, control and evaluate the operations of company infrastructure as well as developing related policies and procedures
3- Computer & Hardware

Provide IT support for corrective actions like: Laptops repairs and backups (Software and hardware); Network Scanners, printers, photocopier problems; Antivirus updates; Office packages updates
4- Electrical Maintenance

Provide IT support for corrective actions like: UPS systems; Electrical equipment support and troubleshooting; Perform monthly UPS system deep battery test in all branches and report any failure for maintenance; Preventive maintenance inspections (preventive maintenance may be performed concurrently with remedial maintenance).

Troubleshoot electrical equipment and systems
5- Data Base & Emails

Provide IT support for corrective actions like: Spam emails; Mail quota; Email forward group support

Provide (Oracle or Microsoft dynamics 365) cloud application support including: security warnings, user and passwords, locked accounts, database issues; application of requested fields- amendments by employees; creating, extracting maintaining reports and dashboards from Microsoft dynamics 365 in coordination with prevention, resilience, Moj and CBRD program; create scheduled agents for reports

Report Errors on Microsoft dynamics 365 with responsible company when needed

Support related to the database systems

specify system requirements and design solutions

Support and administer third-party applications

Set up user emails, accounts, permissions and passwords
6- CCTV, IP phone & Punch machine

Ensure all audio/video security equipment is operating effectively and efficiently.

Perform daily Random viewing of security CCTV ensuring weekly maintenance for all branches

Maintain the company IP phone system and work closely with the phone service provider to keep the lines active

Provide IT support for corrective actions like: Punch machines; IP phones; IP CCTV systems
7- General IT Functions

Conduct a scheduled manual backup monthly

Performing disaster recovery operations and data backups when required

Meet with the Executive Director to discuss system requirements, specifications, costs and timelines on a monthly basis

Report of all relevant incidents and accomplished activities during the regular visit, meeting and on demand.

Meet with the Executive Director periodically to discuss all preventive maintenance inspection

Maintain current and accurate inventory of technology hardware, software

Make recommendations about purchase of technology resources

Ensure compliance with all software licensing agreement

Provide the proper communication channels to respond to himaya-s queries and call, by providing contact information for relevant staff members.

24/7 support on all hardware and software for the whole organization (Phone, emails) providing quickly Remote support when needed

Performs random checks on the backup procedure (Twice per month) and keeps track of the monitoring and maintenance activities accomplished through the health & monitoring page on each server in each branch

Perform on-site visits on demand for external branches except for routine maintenance.

Offering suggestions for developing the IT system (Server, backup, computers…) and implementing Knowledge Management Tools

Design, develop, implement and coordinate systems, policies and procedures

Handle annual budget and ensure cost effectiveness

Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure

Documents

 Tender Notice