IT Maintenance Tender, Lebanon - 95434639

Procurement Summary

Country : Lebanon

Summary : IT Maintenance

Deadline : 01 Feb 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 95434639

Document Ref. No. :

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Tenders are invited for IT Maintenance

Closing Date: Thursday, 01. Feb 2024

Intervention Sector(s): Children & Youth

Remuneration range: 6000 (USD)

Duration of Contract: one year

RESPONSIBILITIES AND OBLIGATIONS:

Servers
Perform routine preventive maintenance on all in house server hardware and software including V-dolphin server (accounting), Mac server(HR), punch server(HR)
Ensure the active directory data is being replicated to other domain controllers in all 6branches including headquarters through scheduled maintenance (users, access, and groups)
Create shared folders access to concerned parties (users, groups and guests) for all branches servers
Monitor the distributed file system replication
Ensure the auto back up is performed and issued into multiple version on all servers
Control mirroring of information on public shared folder for branches
Add/terminate users, assign rights and access permission, establish e-mail addresses, assess and report operational status
Self-solve Group Policy-related issues (Map network drive, window update, deploying software, Managing printers…)
Install and integrate new server hardware and applications
Research and make recommendations on server system administration
Network
Weekly check and test, link aggregation between airFiber links of Chiyah and Fanar, IP pbxtrunk lines and telular modules
Inspect daily user-s traffic, antivirus, email checking, URL filtering through firewall
Protecting data, software, hardware, network access and backup systems by coordinating, planning and implementing network security measures
Monitor network performance (availability, utilization, throughput rate, and latency), test for weaknesses and maintain existing equipment
Respond to network connectivity issues and resolve any wireless communication issues within the confines of the office
Fully upgrade corporate networks and in house servers
Provide IT support for corrective actions like:
Microwave links
Firewalls
Core switches
Management switches
Trunk lines
Link aggregation
Internal Vlan
Network monitor in all branches
VPN tunnels for branches and vpn roaming profiles for users
Report Errors on Links with GDS company on all microwave links in branches when a network failure occurs
Monitor constantly the EAP Enterprise access point controller in all branches
Define network policies and procedures
Act in alignment with user needs and system functionality to contribute to organizational policy
Organize, implement, control and evaluate the operations of company infrastructure as well as developing related policies and procedures

3- Computer & Hardware
Provide IT support for corrective actions like: Laptops repairs and backups (Software and hardware); Network Scanners, printers, photocopier problems; Antivirus updates; Office packages updates

4- Electrical Maintenance
Provide IT support for corrective actions like: UPS systems; Electrical equipment support and troubleshooting; Perform monthly UPS system deep battery test in all branches and report any failure for maintenance; Preventive maintenance inspections (preventive maintenance may be performed concurrently with remedial maintenance).
Troubleshoot electrical equipment and systems

5- Data Base & Emails
Provide IT support for corrective actions like: Spam emails; Mail quota; Email forward group support
Provide (Oracle or Microsoft dynamics 365) cloud application support including: security warnings, user and passwords, locked accounts, database issues; application of requested fields- amendments by employees; creating, extracting maintaining reports and dashboards from Microsoft dynamics 365 in coordination with prevention, resilience, Moj and CBRD program; create scheduled agents for reports
Report Errors on Microsoft dynamics 365 with responsible company when needed
Support related to the database systems
specify system requirements and design solutions
Support and administer third-party applications
Set up user emails, accounts, permissions and passwords

6- CCTV, IP phone & Punch machine
Ensure all audio/video security equipment is operating effectively and efficiently.
Perform daily Random viewing of security CCTV ensuring weekly maintenance for all branches
Maintain the company IP phone system and work closely with the phone service provider to keep the lines active
Provide IT support for corrective actions like: Punch machines; IP phones; IP CCTV systems

7- General IT Functions
Conduct a scheduled manual backup monthly
Performing disaster recovery operations and data backups when required
Meet with the Executive Director to discuss system requirements, specifications, costs and timelines on a monthly basis
Report of all relevant incidents and accomplished activities during the regular visit, meeting and on demand.
Meet with the Executive Director periodically to discuss all preventive maintenance inspection
Maintain current and accurate inventory of technology hardware, software
Make recommendations about purchase of technology resources
Ensure compliance with all software licensing agreement
Provide the proper communication channels to respond to himaya-s queries and call, by providing contact information for relevant staff members.
24/7 support on all hardware and software for the whole organization (Phone, emails) providing quickly Remote support when needed
Performs random checks on the backup procedure (Twice per month) and keeps track of the monitoring and maintenance activities accomplished through the health & monitoring page on each server in each branch
Perform on-site visits on demand for external branches except for routine maintenance.
Offering suggestions for developing the IT system (Server, backup, computers…) and implementing Knowledge Management Tools
Design, develop, implement and coordinate systems, policies and procedures
Handle annual budget and ensure cost effectiveness
Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure

Documents

 Tender Notice