Login
Login
Register
Complete Your Profile
Change Password
Request a Password Reset
Download Documents
Download Documents
Get Help to Participate in This Tender
EUROPEAN BANKING AUTHORITY has floated a tender for It Helpdesk and Support Service. The project location is France and the tender is closing on 16 May 2025. The tender notice number is 206530-2025, while the TOT Ref Number is 117028484. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : France
Summary : It Helpdesk and Support Service
Deadline : 16 May 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 117028484
Document Ref. No. : 206530-2025
Financier : European Banking Authority (EBA)
Purchaser Ownership : Public
Tender Value : EUR 1437259
Purchaser's Detail
Name :Login to see tender_details
Address : Login to see tender_details
Email : Login to see tender_details
Login to see detailsTender Details
This prior information notice serves as announcement of EBA´s market consultation. The EBA wants to obtain information from economic operators on the market for these services. Please request the questionnaire by email to tenders@eba.europa.eu. This market consultation will be open until 30/04/2025. The EBA needs a service of IT helpdesk, service desk or support service to solve IT issues encountered by EBA staff in the performance of their tasks. The procurement procedure shall result in a framework contract with a narrow scope and a very specific service delivery model for the helpdesk, with SLA, KPIs, incidents per year, customer satisfaction rating expectation, and linked to contractor incentives and penalties. The scope of the services is to provide helpdesk services related to: the management of end-user hardware and solving issues related to it (PCs, laptops, mobile phones, tablets, screens, accessories/ peripheral equipment), including keeping inventory of hardware; the use of end-user software (Windows, iOS, MS Office, Azure, various other software products, apps); the management of domain accounts, network folders, mailboxes, distribution lists, etc.; the use of desktop telecommunications tools and software (i.e. phone, email, WebEx, Teams); the use of audiovisual and connectivity equipment in meeting rooms (i.e. screens, microphones, cameras, meeting room connections to MS Teams calls and meetings and to WebEx calls occasionally); the VIP support ...
Document Type: Prior Information Notice
Reference Number: EBA/2025/OP/0002-PIN
Contract Type: services
Estimated Value: 1437259 - EUR
Authority Type: eu-ins-bod-ag
Doc Title: IT Helpdesk and Support Service
Dispatch Date: 2025-03-31
Publish Date: 2025-04-01
Submission Date: 2025-05-16
Documents
Procurement Documents for France
Access a comprehensive library of standard procurement documents specific to France. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in France
Want To Bid in This Tender?
Get Local Agent Support in France and 60 More Countries.
View Tenders By
Sign in with Google