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The MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY has issued a Tender notice for the procurement of a Iso Certificates for Operations Departments in Mcit in the Qatar. This Tender notice was published on 02 Dec 2025 and is scheduled to close on 21 Dec 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 131244038, while the tender notice number is 6903/2025 and Registering on the platform.
Procurement Summary
Country: Qatar
Summary: Iso Certificates for Operations Departments in Mcit
Deadline: 21 Dec 2025
Posting Date: 02 Dec 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 131244038
Document Ref. No.: 6903/2025
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The Ministry of Communications and Information Technology (MCIT) is committed to fostering a culture of service excellence and continuous improvement across its operations. To reinforce this commitment, MCIT intends to develop and implement an Integrated Service Excellence Management System (ISEMS) aligned with the following standards: • ISO 23592:2021 - Service excellence — Principles and model, • ISO 10002:2018 - Quality management — Customer satisfaction — Guidelines for complaints handling in organizations, • ISO 10004:2018 - Quality management — Customer satisfaction — Guidelines for monitoring and measuring. This management system will provide a structured and coherent framework that ensures customer needs and expectations, both external and internal, are consistently understood, measured, and addressed. It will integrate leadership commitment, effective feedback and complaint-handling mechanisms, and satisfaction monitoring tools to enhance service quality, employee engagement, and overall services performance. PT-MS-PQI-2025-33 Tender Announcement : 22464 Other information technology and computer services activities, Quality and product testing and approval activities
Type : Public Tender Request Types : Suppliers / Service Providers Envelopes system : One Envelope Targeted Tenderer Type : The Ministry of Communications and Information Technology (MCIT) is committed to fostering a culture of service excellence and continuous improvement across its operations. To reinforce this commitment, MCIT intends to develop and implement an Integrated Service Excellence Management System (ISEMS) aligned with the following standards: • ISO 23592:2021 – Service excellence — Principles and model, • ISO 10002:2018 – Quality management — Customer satisfaction — Guidelines for complaints handling in organizations, • ISO 10004:2018 – Quality management — Customer satisfaction — Guidelines for monitoring and measuring. This management system will provide a structured and coherent framework that ensures customer needs and expectations, both external and internal, are consistently understood, measured, and addressed. It will integrate leadership commitment, effective feedback and complaint-handling mechanisms, and satisfaction monitoring tools to enhance service quality, employee engagement, and overall services performance. Tender Bond : 125, 000.00 Tender Validity Period : Fully Compliant
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