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Interactive Voice Response (Ivr) System - Customer Tender - 141152963

The SKILLEDTRADESBC has issued a Tender notice for the procurement of a Interactive Voice Response (Ivr) System - Customer Support in the Canada. This Tender notice was published on 13 May 2026 and is scheduled to close on 02 Jun 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 141152963, while the tender notice number is 2026012_50 and Registering on the platform.

Procurement Summary

Country: Canada

Summary: Interactive Voice Response (Ivr) System - Customer Support

Deadline: 02 Jun 2026

Posting Date: 13 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 141152963

Document Ref. No.: 2026012_50

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

SkilledTradesBC's Customer Support Team manages inbound and outbound calls related to client inquiries, requests for assistance, and issue resolution. The organization is exploring modern, cloud-based telephony solutions to improve system reliability, enhance call handling efficiency, and provide better tools for customer service representatives, including call recording, reporting, and integration with existing systems. Interested parties can refer to the attached "BC Bid Vendor Communication" for instruction on downloading the documents. Note: Addendum # 1 has been issued and attached to this solicitation.
Request for Information (BPS)

Interactive voice response service Interactive voice response software

Documents

Tender Notice

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