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AMERICAN BATTLE MONUMENTS COMMISSION | ITY-RESULT _NGCONTENT-NG-C515599517="" _NGHOST-NG-C893956049="" CLASS="NG-STAR-INSERTED" INTEGRATED IT SERVICE MANAGEMENT (ITSM) AND CUSTOMER/CASE RELATIONSHIP MANAGEMENT (CRM) has floated a tender for Integrated IT Service Management ITSM and CustomerCase Relationship Management CRM. The project location is USA and the tender is closing on 07 Dec 2025. The tender notice number is ABMCFY26_ITSM_CRM, while the TOT Ref Number is 131581509. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: USA
Summary: Integrated IT Service Management ITSM and CustomerCase Relationship Management CRM
Deadline: 07 Dec 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 131581509
Document Ref. No.: ABMCFY26_ITSM_CRM
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
This request is amended as of December 4, 2025 to incorporate questions and answers.
This is a Request for Information Notice and should not be construed as a solicitation announcement. The submission of this information is for planning purposes only. It is not to be construed as a commitment by the Government to procure any services, nor is it the intent of the American Battle Monuments Commission (ABMC) to award a contract based on this Request for Information (RFI) or otherwise pay for the information sought. The Government is seeking responses to this Sources Sought Notice from all interested businesses capable of providing the requirement.
ABMC is seeking preliminary market research information from capable and reliable sources to gain knowledge of potential qualified business sources capable of providing Integrated IT Service Management (ITSM) and Customer/Case Relationship Management (CRM) Platform as described in the attached Request for Information document. The intended North American Industry Classification System (NAICS) Code classified for this effort is 541519 - Other Computer Related Services. If your company has feedback that differs from the selected NAICS, include it.
Responses shall be submitted no later than Sunday, December 7, at 11:59 p.m. EST (Arlington, Virginia) by email to Contracting Officer, Ms. Marissa Tregoning tregoningm@abmc.gov and Contracting Specialist, Ms. Jessica Young youngj.ctr@abmc.gov.
In addition to the requirements in Item 8. Vendor Response Requirements in the attached RFI, please provide the following information within your response:
Company name and address, UEI and CAGE Code
Company point(s) of contact and contact information
FedRAMP authorization identifiers (if applicable)
Contract vehicles (SEWP, GSA MAS, CIO-SP4, etc.)
Prior federal clients with similar deployments
Description of capabilities related to your capacity to perform and manage the work.
Confirmation that your co...
Notice ID: abmcfy26_itsm_crm
Department/Ind. Agency: american battle monuments commission
Product Service Code: da10 - it and telecom - business application/application development software as a service
NAICS Code: 541519 - Other Computer Related Services
Inactive Dates: mar 01, 2026
Inactive Policy: manual
Documents
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