Integrated Contact Centre - Technical Tender - 141937139

Procurement Summary

Country: United Kingdom

Summary: Integrated Contact Centre - Technical Infrastructure Migration - Design and Build

Deadline: 06 Jul 2026

Posting Date: 24 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 141937139

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

45210000 - Building construction work

Purchaser's Detail

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Tender Details

The Trust is embarking on a programme as part of its ICC strategy, which will result in the ICC having one of the largest Control Rooms within in the Ambulance Service sector in the country, in terms of available operator positions. The scale and complexity of this delivery should not be underestimated. It is crucial to understand that a control room is not the same as an office fit-out; although there can be some overlap, an office fit-out is a broader term covering the process of designing and refurbishing an entire office space to meet specific business needs, whereas a control room is a specialised, dedicated area within a facility designed for managing critical operations. It involves complex technology integration and requires a full-scale, resilient model for critical infrastructure and systems. The design and functionality of a control room are specific and require specialised expertise, with distinct priorities and design considerations. Complex control room systems, infrastructure and construction demand specialist expertise to ensure functionality, security, and resilience is delivered, is a key requirement for this project.
Notice identifier : 2026/S 000-047830
CPV classifications: 45210000 - Building construction work
[Disclaimer: For this notice no specific deadline was given hence we have added 45 Days from the date of posting]

Documents

 Tender Notice