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The INDANG WATER DISTRICT has issued a Tender notice for the procurement of a Installation and Implementation of a New Customer Management System in the Philippines. This Tender notice was published on 13 Dec 2025 and is scheduled to close on 17 Dec 2025, with an estimated Tender value of PHP 392000.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 131983541, while the tender notice number is PR No. 2025-12-0166 and Registering on the platform.
Procurement Summary
Country: Philippines
Summary: Installation and Implementation of a New Customer Management System
Deadline: 17 Dec 2025
Posting Date: 13 Dec 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 131983541
Document Ref. No.: PR No. 2025-12-0166
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: PHP 392000.00
Purchaser's Detail
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Login to see detailsTender Details
Tender are invited for INSTALLATION AND IMPLEMENTATION OF A NEW CUSTOMER MANAGEMENT SYSTEM
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods
Category : Information Technology
Contract Duration : 30 Day/s
Budget for the Contract : PHP 392, 000.00
Area of Delivery : Cavite
Description : Scope of Work and Functionality
1. Customer Information Management
- maintaining a centralized database of
customer profiles, history and service
details
2. Customer Service
- managing inquiries, service requests
and complaints through a robust
grievance handling mechanism
3. Communication and Information Dissemination
- functionality to inform customers about
water quality, service disruptions, planned
maintenance, and awareness campaign via
SMS or mobile apps
4. Reporting and Analytics
- a reporting enginethat supports data
visualization and generates reports for
management and regulatory bodies
5. Integration
- ability to integrate with existing utility
systems such as but not limited to billing
and collection, inventory and accounting
software
6. Data Management
- ensuring secure data handling, backup,
and full recovery capabilities
Trade Agreement : Implementing Rules and Regulations
Documents
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Procurement Documents for Philippines
Access a comprehensive library of standard procurement documents specific to Philippines. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Philippines
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