Procurement Summary
Country : Canada
Summary : Information Technology Service Management (Itsm) Solution
Deadline : 23 Apr 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 117057388
Document Ref. No. : BCRFIQ_25-055
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Request for Information and Qualifications
RFIQ No. 25-055
Information Technology Service Management (ITSM) Solution
The purpose of this RFIQ is to collect comprehensive information from IT Service Management Solution providers regarding the capabilities, features, and pricing of a new ITSM solution to replace the City's current system. The new solution should offer enhanced automation, more robust reporting, and better integration with other IT tools, facilitating quicker incident resolution and proactive service delivery. Additionally, it aims to boost user satisfaction by providing more intuitive self-service options and increased visibility into service performance.Key DatesRFP Issue DateMonday, March 31, 2025Deadline for Questions
Send questions to: bid@coquitlam.ca referencing the RFP name and number.2:00 PM (local time)
Tuesday, April 15, 2025Deadline for Issuing AddendaThursday, April 17, 2025Submission Deadline2:00 PM (local time)
Wednesday, April 23, 2025
Questions
Send questions to: bid@coquitlam.ca referencing the RFIQ name and number.
Addenda
Respondents are required to check the City-s website for any updated information and addenda issued before the closing date at the following website address: https://www.coquitlam.ca/140/Bid-Opportunities
Obtaining RFIQ Documents
RFIQ Documents are available for downloading from the City of Coquitlam website: https://www.coquitlam.ca/140/Bid-Opportunities
Printing of R...
Summary information
Notice type : Other
Language(s) : English
Procurement Mode : 2025/03/31
Closing date and time : 2025/04/23 17:00 EDT
Documents
Tender Notice