THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS) has floated a tender for Information Technology Service Management. The project location is United Kingdom and the tender is closing on 28 Aug 2025. The tender notice number is JUL535715, while the TOT Ref Number is 123546320. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Expired Tender

Procurement Summary

Country: United Kingdom

Summary: Information Technology Service Management

Deadline: 28 Aug 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 123546320

Document Ref. No.: JUL535715

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: GBP 4200000.00

Purchaser's Detail

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Tender Details

Information Technology Service Management

NSS is seeking to procure licences for an IT Service Management (ITSM) solution that supports 18 key ITSM practices. These practices are either currently in use or are planned as part of NSS-s evolving ITSM capabilities including Incident Management, Service Desk, Service Request Management, Problem Management, Change Management, Service Level Management, Knowledge Management, Service Catalogue Management, Service Configuration Management, Infrastructure & Platform Management, Capacity and Performance Management, IT Asset Management, Release Management, Availability Management, Measuring and Reporting, Service Continuity Management, Monitoring and Event Management and Supplier Management.

Reference number : NP883925
Deadline : 2025-08-28

Documents

 Tender Notice


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