Procurement Summary
Country: Finland
Summary: Information Request: Acquisition of Application Management
Deadline: 23 Apr 2026
Posting Date: 10 Apr 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 139331226
Document Ref. No.: TRAFICOM/196967/02.03.01/2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The Finnish Transport and Communications Agency Traficom is preparing a tender for application management. In connection with the preparation of the competition, we would like to ask the suppliers for descriptions of possible operating models for service production. The goal of the information request is to get comprehensive information about the services on the market, so that the future tender can be carried out in the most appropriate way. Traficom defines application management as both maintenance of information systems and minor development. Maintenance includes the processes and actions according to ITIL, mainly incident management, service request processing, problem management, change management, release and deployment process management, continuous improvement and configuration management. More detailed definition about what all belongs to application management and which part of application management is in the future Traficom's own responsibility and which is the supplier's responsibility, is being worked on and the answers to this request for information will be used in this definition work. More detailed description the purpose of the acquisition and the target state are presented in the description attached to this request for information. We ask suppliers interested in the acquisition to submit the following descriptions in writing:• Productized, customer-independent application management service description including the responsibilities between the supplier and the customer • SLA model and other key metrics • application management service pricing model (only model, not euro-denominated prices) regarding and situation...
Published: 08/04/2026 Deadline for submitting questions: 17/04/2026
Documents
Tender Notice